Refund Policy

Last updated: August 2026

Digital products & downloads

Our digital products — Excel toolkits, models, templates, and one-time simulator purchases — are delivered electronically and are usable immediately. Because of the instant, non-returnable nature of digital goods, all sales are generally final.

That said, we stand behind our work. If a file is defective, corrupted, materially not as described, or you were charged in error, contact us within 14 days of purchase at support@crimsonbench.com and we will repair the file or issue a full refund at our discretion.

Toolkit Pro subscriptions

Toolkit Pro is billed in advance on a monthly or annual basis. You may cancel at any time; cancellation stops future renewals and your access continues through the end of the current billing period. We do not provide prorated refunds for the unused portion of a billing period, except where required by law. See our Subscription & Auto-Renewal Terms.

Bespoke & enterprise engagements

Custom-built models and enterprise engagements are governed by the specific statement of work or agreement signed for that engagement, which sets out any milestones, deposits, and refund terms. Where such an agreement exists, it controls over this policy.

How to request a refund

Email support@crimsonbench.com with your order number and the reason for the request. Approved refunds are returned to the original payment method and typically post within 5–10 business days, depending on your bank or card issuer.

This policy does not limit any non-waivable statutory rights you may have under applicable consumer-protection law.