Deploy a Chief Operating Officer for your e-commerce or DTC brand.
Bypass bloated consulting firms. Secure a US-based, Ivy League-educated COO to navigate profitability turnaround — entirely remotely, deployed in 48 hours.
What E-commerce & DTC CEOs hire COOs to solve.
- 01Paid CAC inflation crushing contribution margin
- 02Inventory, returns and fulfillment economics
- 03Channel diversification beyond Amazon and Meta
- 04Retail and wholesale expansion without breaking ops
Where this COO plugs in across E-commerce & DTC.
Scaling from 50 to 250 employees in 18 months
Post-merger integration of operations and systems
Margin recovery program in physical-product businesses
Implementing a real operating cadence for the first time
What lands in week one.
- →Operating system playbook (meetings, OKRs, dashboards)
- →Department-by-department SOP library
- →Vendor scorecard and supply chain risk map
- →Cost-to-serve analysis with reduction roadmap
The scoreboard they answer to.
- ·Gross margin expansion (bps)
- ·On-time, in-full delivery rate
- ·Quarterly OKR completion rate
- ·Operating leverage (revenue per FTE)
A Crimson Bench COO turns founder-dependent operations into a repeatable company operating system: clear processes, visible metrics, stronger managers, and execution rhythm across every department.
Six tiers. One bench. Zero hidden fees.
Every tier deploys your COO — same operator, scaled to the depth of mandate your e-commerce or DTC brand needs.
Intensive corporate audit. Client submits raw P&L or operational overview; executive delivers a 3-page triage roadmap.
Two 90-minute advisory calls per month with asynchronous email and Slack access for high-level decision support.
Dedicated C-suite oversight. Executive owns KPI tracking, manages team meetings, and drives weekly execution.
Deep operational execution. Best for rapid scaling phases, pre-funding rounds, or intensive systemic cleanups.
Full-time (4–5 days/week) coverage during acute crises, sudden executive departures, or active global executive searches.
Physical placement at corporate HQ, manufacturing facilities, or boardrooms. Calculated on location, travel, lodging, and complexity.